Privacy Policy

This privacy policy is an integral part of the website (hereinafter, the Website) located at the URL https://carolinahonest.com/index.php, where the entity Carolina Foods, S.L. (hereinafter, Carolina) provides services and offers its catalog of services under the conditions included on this Website.

There are contact forms on this Website that require you to fill in the fields provided for this purpose, and services that require prior registration as a customer.

Your privacy is important to Carolina, and we want to be transparent about what we intend to do with the information you provide to us or that we will know about you. That's why we ask you to carefully read this Privacy Policy.

We reserve the right to modify this privacy policy at any time, always available for review. The applied changes will not have retroactive effect, and in case your privacy rights are reduced, your explicit consent will always be required. However, you can request at any time to unsubscribe from the services offered on the Website if you do not agree with the modifications made.

In accordance with the provisions of EU Regulation 2016/679, of the European Parliament and of the Council of April 27, 2016 (GDPR); SMILEAT informs that by accepting this privacy policy, you provide your informed, express, free, and unequivocal consent for the data you provide to Carolina to be included in the files for which Carolina is responsible, and to which the security measures, technical and organizational, provided for in the current regulations are applied.

By using this site, you declare that you are at least of legal age in your state or province of residence, or that you are of legal age in your state or province of residence and that you have given your consent for any of your minor dependents to use this site.

In this regard, and in accordance with the GDPR, we provide you with detailed information about the processing of data that Carolina carries out regarding your data.

Who is responsible for processing your data?

Corporate name: Carolina Foods, S.L.
Registered office: Av. Catalunya 5, 43393 Almoster
VAT: B55746333
Telephone: +34 877 066 248 / M +34 607 987 778
Email:

info@smileatbaby.com

Commercial/postal address: Av. Catalunya 5, 43393 Almoster

How do we obtain your data?

The personal data processed by Carolina has been provided by yourself through the corresponding registration and/or subscription forms of the contract.

Carolina informs about the processing of the following categories of data:

Identifying Data
Postal and electronic addresses
Commercial information
Contractual information
Economic data for billing
No specially protected data are processed

What is the purpose of processing your data?

Carolina processes the data you provide us with in order to manage the queries you make to us, send you proposals or quotes requested for the purchase of our services, manage the contractual relationship, manage shipments, and collect orders.

If you have subscribed to our newsletter, we will process your data for the purpose of sending periodic information. If you use the contact tools of the Website, forms, or chat, we will process your data to resolve queries or doubts you may have.

Likewise, we prepare statistics on the use of services or purchase of products in order to make improvements, marketing actions, and tool developments. To do this, we may analyze your purchase and/or query history, customer purchase history, and geographical areas and monitor product quality.

We may also carry out promotional actions for current products, new products, or brand novelties of SMILEAT. For these purposes, you expressly accept to receive advertising from SMILEAT (news, promotions, offers, discount coupons, etc.), as well as by postal or telephone delivery, via SMS or email; being able to revoke this consent at any time by email addressed to hola@carolinahonest.com.

Likewise, as described in our Cookies Policy, we remind you that on the Website, we use our own and third-party cookies to perform usage analysis and measurement of our website in order to improve our services. You can obtain more information about the cookie processing by clicking here.

What is the legitimacy for the processing of your data?

The legal basis for the processing of your data is your consent in the event that you provide your data to Carolina to request information about our products, doubts, or queries, or are a subscriber to our newsletter. However, if you have made the purchase of any of our products, the legal basis for their processing will be the execution of the contract signed for the supply of Carolina's products.

The processing of your data for the various purposes detailed in the previous section is based on the consent requested, without the withdrawal of this consent conditioning the execution of the product acquisition contract.

To whom will your data be communicated?

In general, third-party services used by Carolina will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, some third-party service providers, such as Google (you can see Google's terms and privacy here), payment gateways, and other payment transaction processors, have their own privacy policies regarding the information we are required to provide for your purchase-related transactions.

Particularly, remember that some providers may be located or have facilities in a jurisdiction different from yours or ours. So if you wish to proceed with a transaction involving third-party provider services, your information may be subject to the laws of the jurisdiction(s) where the service provider or its facilities are located.

Once you leave our store's website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy of our website.

Links: When you click on links in our store, you may be redirected away from our site. We are not responsible for the privacy practices of other sites and recommend that you read their privacy policies.

What are your rights when you provide us with your data?

Anyone has the right to obtain confirmation as to whether Carolina is processing personal data concerning them or not.

You can also exercise the rights granted to you by current regulations: right of access, rectification, erasure, and objection, limitation of processing, data portability, and not to be subject to automated individual decision-making. Likewise, you have the right to withdraw your consent at any time.

You can exercise your rights through any means that allow you to prove the sending and receipt of your request. The request must be addressed to Carolina through the data included in the "Data Controller" section, indicating the reference "Data Protection". The request must include: Name, surname, and a photocopy of your ID card, a specific request, and address for notifications.

If you are not satisfied with Carolina's response to the exercise of your rights, you have the right to lodge a complaint with the Supervisory Authority (Spanish Data Protection Agency) for the protection of the same.

How long will we store your data?

We will process and store your data for as long as necessary to provide the services of the Website and supply purchased products. We also retain your data to comply with applicable law requirements, prevent unlawful actions, resolve disputes, troubleshoot problems, enforce our contract, and other actions permitted by law. Once the processing of your data is no longer necessary, we will delete and/or block it in accordance with our data retention and deletion policy and the legal prescription periods according to current regulations.

In accordance with industry standards, we maintain technical and organizational measures against accidental or unlawful destruction, accidental loss or alteration, unauthorized disclosure or access, and other unlawful forms or procedures.

For these purposes, credit card transactions will be transmitted through a secure SSL (Secure Socket Layering) server. You can verify that you are in an SSL area of the Website by seeing the letters "http" change to "https"; the additional "s" means you are in an SSL area. Additionally, your browser may also inform you of the site's security through a pop-up message. The SSL security protocol encrypts personal information during data transport.

Notwithstanding the foregoing, the security of information transmitted over the Internet cannot be guaranteed. In this regard, SMILEAT cannot be held responsible for any interception or interruption of communications over the Internet or for changes to information or loss thereof. Web users are responsible for maintaining the security of any password, username, or any other form of identification to access password-protected areas of any of our services. In order to protect yourself and your information, we may suspend the use of any of Carolina's services, without prior notice, pending investigation, if there is suspected security violation.

Possible changes to the privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how and under what circumstances, if any, we use and/or disclose it. If Smileat S.L. is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell you products.

More information and questions

If you want to access, correct, amend, or delete any personal information we have about you, file a complaint, or simply want more information, contact our Privacy Compliance Officer at hola@carolinahonest.com

Conditions

When contracting with Carolina Foods, S.L. (hereinafter, "Carolina" or the "Seller"), it is essential that you read these conditions that apply to the purchase of products offered through the URL https://carolinahonest.com/index.php (hereinafter, the "Website") and to your use of it while browsing.

Carolina holds the following authorizations granted by the General Directorate of Public Health of the Health Council of the Community of Madrid, which grants us Health Registry number 20.047385/T, authorizing us for the distribution of prepared meals, cereal-based food, and infant food for infants and young children.

Identification:

Owner: Carolina Foods, S.L.

Trade name: Carolina Honest

Registered address: Av. Catalunya 5, 43393 Almoster, Spain.

Registration details: Volume 3123, folio 200, sheet T-53941, entry 1st NIF: B55746333

Email: hola@carolinahonest.com

Phone: +34 877 066 248 / M +34 607 987 778

Address for notifications: Av. Catalunya 5, 43393 Almoster, Spain.

1. ACCEPTANCE OF THE TERMS OF USE OF THE WEBSITE

These Terms regulate the use of the Website and are supplemented by the Privacy Policy and the Cookie Policy and, where applicable, the Specific Conditions that may apply to you (hereinafter collectively referred to as the "Terms of Use"). By using the Website, you declare that you have read and fully accept, without reservation, these Terms of Use, our Privacy Policy, and Cookies Policy, where applicable, thereby entering into a binding contract with Carolina.

Carolina reserves the right to modify the terms of the Terms of Use and the Products and services included on its Website. In such case, Carolina will provide sufficient advance notice of any modifications to the Terms of Use and will proceed to publish them in their new version, automatically replacing the previous ones. The subsequent use of the Website after a modification of the Terms of Use shall constitute unequivocal acceptance thereof.

If you do not accept the Terms of Use or the changes thereto, you may terminate the contract by refraining from using the services offered through the Website.

You acknowledge and accept that the information contained, both with respect to the specifications of the Services and Content offered on the Website, and the Terms of Use and perfection of the contract, are sufficient and adequate to exclude error in the formation of consent.

2. ACQUISITION OF USER STATUS

The use of the Website, browsing its contents, and/or accessing the Services attributes the status of User of the Website (hereinafter, the "User") and implies the full and unconditional acceptance of each and every one of the provisions included in these Terms of Use in the version published by Carolina at the very moment the User accesses the Website.

In principle, access to the public Content and Services of the Website will be free of charge and will not require registration by the User. However, if the User wishes to access Content and Services and/or forms that require the registration of data, they shall do so by previously accepting our Privacy Policy.

Any person providing data through the Website must be of legal age and have full legal capacity and competence, providing the data requested by Carolina through the registration form.

When completing the contact forms on the Website, all information provided must be truthful, accurate, and complete. For these purposes, the User guarantees the authenticity of all communicated data. Likewise, it shall be the responsibility of the User to keep all information provided to Carolina permanently updated so that it corresponds, at all times, to their real situation. In any case, the User shall be solely responsible for any false or inaccurate statements made and for any damages, of any kind, caused to Carolina or third parties by the information provided.

3. TERMS AND CONDITIONS OF PRODUCT PURCHASE

The Products offered on the website can only be purchased following the following procedure. Until your order is accepted by Carolina, there will be no contract binding you and Carolina.

3.1. Hiring procedure.

The hiring of the products offered by Carolina will be carried out through the Website using the online registration assistant tool established for this purpose. The purchase and contract procedure will be carried out in Spanish.

The user must access the Carolina products through the Website, where the product and its unit price will be described.

Once the product or products have been chosen, the user must add them to the shopping cart indicating the units they wish to purchase. Once the chosen products have been added to the shopping cart, the user can access the summary of the purchase, which must be accepted by clicking on the buy button, where the total price of each of the purchased products and the shipping costs will be indicated.

If the user has a valid and current promotional code, it must be included at that time to benefit from the conditions resulting from its application. Only the use of a single promotional code per order will be possible.

If the order is correct, you will have to click the "Complete Purchase" button and then, you must provide your data. In case you are a registered user, you must provide your username and the password assigned to it. If the user has not previously registered, they must create an account on the website. By entering your data, you must give your informed, express, free, and unequivocal consent for the personal data you provide to be processed by SMILEAT and necessarily accept our Política de Privacidad which regulates the obligations and rights of the parties regarding said treatment.

Once the user has entered their data, they will access "Order Information," where they can review the order details and shipping costs. Next, they will access "Payment Information" and must accept these Terms and Conditions of Purchase and proceed to payment according to the option they choose for this purpose.

Once the user has made the purchase, we will proceed to analyze the purchase order to determine if it meets all the requirements for processing. Once the check has been made, we will send you an email confirming the order and its shipment or the denial thereof if it does not meet the requirements demanded by Carolina, who may refrain from processing orders that do not present sufficient solvency guarantees or that turn out to be incomplete or incorrect, or in the event that the Carolina products are not available, without liability to you or to third parties.

We will confirm acceptance by sending you an email informing you that the order is being shipped (Shipping Confirmation), within a maximum period of 24 hours from the acceptance of your order. Only at this time will your contracting with Carolina be formalized, and this email will also be the documentary confirmation of the contract made with Carolina, which you must keep.

3.2. Withdrawal and returns.

You may withdraw from the contract within fourteen (14) natural days following the day on which you, different from the carrier, acquired physical possession of the products from your Order.

In case of withdrawal on your part, Carolina will refund all payments received by you, including, where applicable, delivery costs.

If you have placed an order consisting of more than one item and do not wish to return or withdraw all items from the order, we will only refund the amount of the items you wish to return, without the total or partial return of the delivery costs relating to the order being applicable. This is because the delivery costs to your address are fixed and are paid per order placed, being unchanged based on the number of products that make up the order.

If you receive an incorrect order or defective product, you must contact us immediately, within 24 hours, indicating the error or defect along with your personal details.

We will carefully examine the returned product and will communicate to you within a reasonable period whether the return or replacement thereof (where applicable) is appropriate. The return or replacement of the item will be made as soon as possible and, in any case, within 30 days from the date on which we contact you confirming that the return or replacement of the non-conforming item is appropriate.

Amounts paid for those products that are returned due to a defect or defect, when it actually exists, will be fully refunded, including the shipping costs incurred to deliver the item to you and the costs you incurred to return it to us. The refund will be made in the same form as that used to pay for the purchase.

Returns, for defects or withdrawal of products, can be made:

By mail or courier to the postal address indicated in the withdrawal form, and you must bear the direct costs of the return, such as transportation costs. In no case will we accept returns sent postage due. We will not be responsible for losses, delays, or shipments to an incorrect address of any product you wish to return to us, so we recommend that you send it by certified mail or with acknowledgment of receipt. Likewise, you will be responsible for proving that the items have been returned, so we recommend that the shipment always be made through a system that certifies delivery for your safety.

The right of withdrawal shall be applicable provided that the products are returned in the same conditions in which you received them. Specifically, the products (the jar, lid, and label) must be entirely sealed and must not have been tampered with, regardless of the condition of the packaging. If your return does not meet the stipulated terms, you will not be entitled to any refund. Carolina will determine whether the products are in the same conditions in which they were sent to you.

To exercise your right of withdrawal for the products purchased, you can use the form attached in the following link.

Next, we provide the model withdrawal form that must be completed and sent to the email address hola@carolinahonest.com.

Note that you should only complete and send the following form if the Buyer wishes to withdraw from the contract:

"Hereby, I inform you that I withdraw from my sale contract of the following good/of the following goods:

Order received on: / /

Order number:

Name and surname:

Email used for the purchase:

Address:

Signature: (only if this form is submitted on paper)

Date: / /"

3.3. Transfer of ownership.

The user acquires ownership of the products at the moment they receive the shipping confirmation and the product leaves the warehouses. Responsibility for the products will be transferred to the user at the moment of delivery of the order placed.

3.4. Shipments and deliveries.

Product shipments will be made through courier companies with which Carolina has agreements. The order placed by you will be delivered to you within a maximum period of four (4) working days from the confirmation of the order.

Shipping costs will be specified and accepted before Finalizing the purchase according to the procedure established by Carolina in this clause.

Orders will be sent to the delivery address you provide for this purpose in your registration form; in this regard, Carolina will not be responsible if the delivery address is incorrect or incomplete.

Once the order has been placed, it is not allowed to make any changes to the shipping address.

If the aforementioned period has passed without you having received your order, you must inform Carolina of this circumstance.

If it is impossible for us to make the delivery, we will contact you to agree on a new delivery date. If at that time you wish to modify the address and/or the delivery method initially selected, the expenses generated by such modifications will in any case be assumed by you.

Upon receipt of your order, you must verify that everything is in accordance with what was requested. If there is any discrepancy or problem with the order, you must contact Carolina through our contact email, providing us with your personal details and order number, indicating the discrepancy or problem, and we will contact you shortly to resolve the issue.

3.5. Product availability.

The products offered by Carolina on its Website are subject to stock limits, which must be accepted by you. All product orders are subject to availability. If any product is not available after the order has been placed, we will inform you as soon as possible. At that time, you may modify your order or cancel it.

The price of the products will be the one stipulated at any given time on our Website.

Carolina reserves the right to modify the products offered on the Website at any time without prior notice. Such modifications will not affect, under any circumstances, orders for which we have already sent the Shipping Confirmation.

3.6. Prices and payment method. The prices on our website are shown in euros.

In accordance with current legislation, any purchase made from our website will be subject to Value Added Tax (VAT) or any other indirect tax. Shipping costs will be added in the purchase summary, before making the payment. The price of the products will be the one stipulated at any given time on our Website. Carolina reserves the right to modify the prices shown on the Website without prior notice. Such modifications will not affect, under any circumstances, orders for which we have already sent the Shipping Confirmation. Carolina accepts payments by credit or debit card and PayPal.

To protect security in payment by credit or debit card, we use secure payment systems. Confidential payment data is transmitted directly and encrypted (SSL) to the financial institution. When making payment through a secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. It will then connect to the issuing bank, which will authorize the operation.

The refund will be made in the same form of payment.

You allow us to send the invoice electronically, although you have the full right to prefer that we send it on paper, in which case, you can click on the button provided for this purpose at the time of purchase.

4. PRIVACY AND DATA

For access to the Services and Content and/or forms included on the Website that require the registration of your identifying data, you must freely read and accept our Privacy Policy before providing your data; by accepting said Privacy Policy, you give your informed, express, free, and unequivocal consent for the data you provide to Carolina to be processed by it in accordance with the provisions of the current applicable regulations.

5. COOKIES

Carolina may use cookies during the provision of the Services and Content on the Website. All information about the use that Carolina makes of cookies is collected and detailed in our Cookie Policy.

6. INTELLECTUAL AND INDUSTRIAL PROPERTY

Carolina is the owner and/or licensee of all the information contained on the website, its graphic design, images, software, databases, indexes, source codes, trademarks, industrial designs, logos, service names, and any other signs capable of industrial and/or commercial use, being protected in accordance with the provisions of the Intellectual Property Law, Trademark Law, and any others that may be applicable (hereinafter, the Content of the Application). Its availability and use do not imply, in any case, the assignment of any exploitation rights over them or the granting of a right of use in their favor or in favor of third parties who may access the contents of the Website unlawfully, so any reproduction, copying, distribution, total or partial, commercialization, public communication, and transformation will require the prior written authorization of Carolina.

It is prohibited to remove, manipulate, or in any way alter the copyright and other identifying data of the reservation of rights of Carolina, or of its holders.

Carolina only assumes responsibility for the contents of its ownership, which will be identified with the copyright symbol ©. Without prejudice to the foregoing, Carolina assumes no responsibility for the misuse made of the contents of our website, which is the sole responsibility of the person accessing or using them.

We also do not assume any responsibility for the information contained on third-party websites that can be accessed through links or search engines from our website, or for the contents that come from sources external to Carolina, in case they are included on our website as they may not be up to date or may be inaccurate. In the event of becoming aware of this, Carolina will do everything reasonably possible to update or rectify such contents.

7. HYPERLINKS

No link to the Carolina website may be established from any other website without the prior and express consent of Carolina. However, if such hyperlinks exist from other websites or portals, this will not imply the existence of agreements, recommendations, promotion, or identification of Carolina with the linked contents or services, unless expressly stated.

8. USE OF THE WEBSITE AND RESPONSIBILITY.

Without prejudice to the foregoing, Carolina does not exclude its liability for the products supplied by it, which include all the food information required by current regulations. However, the suitability of the products purchased by the User, especially regarding health data, ingredients, etc., must be confirmed by the User before consumption.

In general, the User undertakes to comply with these Terms of Use and, where applicable, the special warnings or instructions for use contained on the Website and to always act in accordance with the Law, good customs, and the requirements of good faith, using the diligence appropriate to the nature of the service enjoyed, refraining from using the Website in any way that may prevent, damage, or deteriorate its normal operation, the property or rights of Carolina, its suppliers, partners, other users, and in general of any third party.

Carolina provides access to information of various kinds on its website, and you assume responsibility for its use. You undertake to make appropriate use of the contents and services (such as blog services, discussion forums, or news groups) that Carolina offers through its website and, by way of example but not limitation, not to use them to (i) engage in illegal, unlawful, or contrary to good faith and public order activities; (ii) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal, terrorist-apologetic nature, or that is offensive to human rights; (iii) cause damage to the physical and logical systems of Carolina, its suppliers, or third parties, introduce or spread computer viruses or any other physical or logical systems that may cause the aforementioned damage; (iv) attempt to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. Carolina reserves the right to remove all those comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that threaten youth or childhood, public order, or security, or that, in its opinion, are not suitable for publication. In any case, Carolina will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.

Carolina declines any responsibility that may arise from the exchange of information between users through its website.

The Services offered on the Website are provided to the User at no cost and only entail the User's obligation to comply with these Terms of Use. Carolina does not have, therefore, with respect to these Services, an obligation to comply with certain levels of availability of the Website or to adopt specific security measures. Similarly, Carolina may suspend, withdraw, or cancel in whole or in part the Services not subject to contracting at any time and without prior notice.

The Internet connection necessary to access the Website is never provided by Carolina and is the responsibility of the User. It is the User's responsibility to take all appropriate technical measures to reasonably control these risks and prevent damage to their equipment, loss of data, and theft of confidential information. To this end, you must have updated systems for detecting malicious software, such as viruses, Trojans, etc., as well as keeping the security patches of the corresponding browsers you use up to date. For more information, you can contact your Internet Service Provider who can provide you with more information.

Carolina is not responsible and excludes its liability, to the fullest extent permitted by law, for any damages that may arise from, merely by way of example and not limitation (i) Inferences, omissions, interruptions, computer viruses, breakdowns, and/or disconnections in the operational functioning of this electronic system or in the computer equipment and systems of Users caused by causes beyond Carolina's control, which prevent or delay the provision of the Services and Content or navigation through the Website; (ii) Delays or blocks in use caused by deficiencies or overloads in the Internet or in other electronic systems; (iii) That may be caused by third parties through illegitimate intrusions beyond the control of the Website and that are not attributable to it.

9. DURATION AND TERMINATION

The provision of the Web Services is, in principle, of indefinite duration. However, Carolina may terminate the provision of services, cancel, or deactivate the User if they fail to comply with any condition and/or obligation included in these Terms of Use.

Carolina, however, is authorized to terminate or suspend the provision of the Website at any time. In any case, Carolina will fulfill the delivery of confirmed Orders.

When reasonably possible, Carolina will notify, with the earliest possible notice, the termination or suspension of the provision of the Web service.

10. ASSIGNMENT

The User may not assign this contract (in whole or in part) without the prior written consent of Carolina. However, Carolina may assign all or part of this Contract to any entity that may assume responsibility in the future for the provision of the Services included on the Web.

11. COMPLAINT FORMS

At Carolina, we have official complaint forms from the CAM available to our customers.

12. APPLICABLE LAW AND JURISDICTION

These Conditions are governed and interpreted in accordance with current Spanish legislation. For any conflict that may arise, the User agrees to submit to the jurisdiction of the Courts of Madrid, unless another competent court may result from the application of the law. Notwithstanding the above, the parties will do everything reasonably necessary to resolve disputes amicably. Specifically, the User may use the online dispute resolution system in consumer matters in accordance with art. 14.1 of Regulation (EU) 524/2013. In this sense, the European Commission provides an online dispute resolution platform available at the following http://ec.europa.eu/consumers/odr/.