CAROLINA FOODS, SL provides information about Products, and offers the possibility of their acquisition through the Website.

Any person who wants it and who is over 18 years of age with sufficient capacity to act can create their own account, entering all the data requested in the registration section.

The user, with its complementation, declares that all the information that he has provided is true, that they correspond to his person and having accepted the privacy policy, and specifically what is detailed in the legal notice and privacy policy of this website regarding the regulations of Data Protection:

The personal data that you have provided to us will be treated and incorporated into a file called “Clients” responsibility of CAROLINA FOODS, SL

The purpose of this file is to be able to manage the sale of the products.

In accordance with the regulations on the Protection of Personal Data, we inform you that you can execute the rights of access, rectification or deletion, the limitation of the processing or oppose, as well as the right to the portability of the data in: C / Xiquets de Valls 16 Baixos, 43800 VALLS (TARRAGONA).

Once the registration procedure has been completed, the user can access their personal area, where they can access both the history and details of their available transactions, promotions or discounts, as well as their personal data, being able to make the pertinent modifications ; as well as unsubscribe the account created.

The User will choose a password to authenticate their identity at the time of accessing the website; having to keep this password confidential and not sharing with third parties, modifying it at any time and in the event that you consider it may be shared with other users by doing so immediately.

Purchase and payment procedure

The website describes the conditions of each of the products offered as well as their characteristics.

In case of doubt, we encourage you to contact us to guide and facilitate the purchase of the desired products. It should be taken into account that this website is an electronic commerce page, but without the opinions or comments that may be reflected having the status of medical or scientific opinions, except those where this condition is specifically determined by the issuers of the opinion.

The User can browse the web and acquire the products offered, making the payment individually for each different typology of the products.

Once the product or products to be purchased has been selected, the purchase must be formalized, being redirected to a payment gateway in order to pay the amount by credit card, Pay Pal, or by bank transfer to the number of Account ES77 0081 0087 5800 0179 8284

The payment platform available by CAROLINA FOODS, SL works with the maximum security measures available in the sector. It works through a secure server using SLL protocol;  CAROLINA FOODS, SL never stores this data being only stored and responsibility of the company that offers the payment platform; who will inform and pay CAROLINA FOODS, SL the payment or incident produced therein.

Once verified and having been informed that the payment process has been carried out satisfactorily, CAROLINA FOODS, SL will issue the corresponding proof of purchase to the email address provided by the Client - User. In no case, CAROLINA FOODS, SL sends the voucher by any means other than email, having to contact our customer service department if within 48 hours you have not received it. Please check all the folders in your mail, including spam.

In the case of non-digital products, the product will be sent by the courier service that CAROLINA FOODS, SL has contracted, in the maximum period detailed in the product specification and for the price established therein.

It will be understood that the product has been correctly delivered when it is delivered to the address indicated by the User-Client when making the purchase, regardless of the fact that it is not the person who accepts its collection, understanding in any case that the product is available User authorization - customer to pick it up.

When the product is a course or a good in digital support, it will be understood that the product has been made available to the customer as soon as the access codes to the platform or the method for downloading have been sent to it.

Right of withdrawal

In accordance with the regulations for the defense of consumers and users, once the purchase has been made, the user has 14 calendar days to exercise their right of withdrawal from receipt at the indicated address of the product purchased from CAROLINA FOODS, SL

In accordance with current legislation (article 103 of Legislative RD 1/2007, of November 16), the products to be returned must be in perfect condition and it is not possible to exercise the right of withdrawal when digital content has been purchased, without lend on material support, when the execution has begun, therefore providing the client's prior consent.

The user must contact the company through the following email hola@carolinahonest.com, claiming that he wants to exercise his right of withdrawal.

At that time, the user will be contacted in order to proceed with the return of the products. CAROLINA FOODS, SL will be responsible for the shipping costs of the purchase of the product that you want to return, but the amount of the product return costs will be charged to the user - customer. Therefore, once the returned and verified products that are in perfect condition have been received, CAROLINA FOODS, SL will pay the cost of the products except for the costs of the return that will be borne by the customer.

Once this period has expired, CAROLINA FOODS, SL does not accept returns due to withdrawal of the acquired services.

When the return is due to the fact that the product will not be in correct conditions or an error has occurred on the part of CAROLINA FOODS, SL, the right of withdrawal will not be applicable and will be paid to the return of the product, the entire amount for them paid.

Conflict resolution

It is reported that CAROLINA FOODS, SL is not adhered to any platform for conflict resolution in matters of consumption or arbitration, being available to its user-customers in the customer service channels that appear on the Web.

But in accordance with Regulation 524/2013 of the European Parliament and of the Council, of May 21, 2013, on the resolution of online litigation in matters of consumption, the existence of a European platform for conflict resolution is reported, which may be used in the field of electronic commerce; You can get more information at:

https://webgate.ec.europa.eu/odr/main/?event=main.home.show.

Customer Support

For any questions or comments, you can contact us through the form for this purpose on the web or by sending an email to hola@carolinahonest.com or by phone 877 066 248

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